Privacy Policy

The Knot Story respects your privacy and is dedicated to safeguarding your personal data in accordance with the Information Technology Act, 2000 and applicable Indian laws.

1. Information We Collect

When you interact with our website, request quotes, or place orders, we may collect:

• Contact Details: Full name, phone number, WhatsApp number, email address.
• Delivery Information: Recipient name, complete shipping address, landmark, pincode, and contact number.
• Enquiry Details: Occasion, budget tier, and custom gift notes.
• Technical Analytics: Anonymized IP hash, device info, and browsing usage statistics to improve website speed and experience.

2. How We Use Your Information

• To fulfill your hamper orders and coordinate timely doorstep delivery.
• To communicate order confirmations, dispatch updates, and delivery confirmations.
• To issue valid GST invoices and maintain statutory accounting records.
• To respond to your customer care and corporate gifting enquiries.

3. Payment Data Security

We do not collect, store, or process your credit or debit card numbers or net banking passwords. All online payments are handled directly by RBI-authorized secure payment gateways featuring 256-bit encryption.

4. Third-Party Sharing

We never sell or rent your personal information to third parties. We share delivery information strictly with trusted logistics partners solely to execute shipment delivery.