Refund & Cancellation Policy

At The Knot Story, we take immense pride in the craftsmanship, freshness, and packaging of every gift hamper we deliver.

1. Order Cancellation

• Standard Hampers: You may request cancellation of standard, non-customized hampers within 2 hours of placing your order by reaching out to our support team at 7011437779 or theknotstory.studio@gmail.com.
• Custom & Corporate Orders: Once design proofing, ribbon printing, or packaging has commenced, custom hampers, personalized monograms, or bulk corporate orders cannot be cancelled.

2. Perishable & Edible Goods Policy

To maintain strict hygiene, food safety, and compliance with safety standards, all edible and perishable items (such as dry fruits, cookies, sweets, chocolates, fresh flower arrangements, and organic condiments) are non-returnable once dispatched.

3. Damaged or Incorrect Shipments

We ensure sturdy, premium multi-layer protective packaging for every hamper. However, if your package arrives visibly damaged or with missing or incorrect items:

1. Please notify us within 24 hours of delivery.
2. Share clear photographs or an unboxing video of the outer box, inner packing, and damaged contents via WhatsApp at 7011437779 or email at theknotstory.studio@gmail.com.
3. Our quality assurance team will inspect the case promptly. Verified claims will be eligible for an immediate replacement of the damaged items or a pro-rata refund.

4. Refund Processing Time

Approved refunds will be processed back to the original method of payment (bank transfer, UPI, or payment gateway) within 5 to 7 working days.